Profile

Skilled office worker with over 5 years of progressive office experience and administration, 3
years of office and personnel management, over 10 years in computer systems,
administration and engineering; three years of mortgage brokering and two years of mortgage
lending experience.  Reputation for dedicated teamwork, high-energy work ethic and
commitment to customer service.  Exceptionally familiar with FNMA/FHLMC/GNMA guidelines.

Available for travel. 

 

 

Skills

Computer Operating Systems: ·         Windows 9x, 3.x/2.x/1.x Family ·         MS-DOS versions 1.x - 6.xx ·         Windows NT 4/2000/2003 Family ·         Mac OS X     Languages: ·         HTML ·         DHTML ·         PHP ·         Several "Wiki" languages   Professional: ·         Notary Public, State of Michigan    County of Wayne    Expires December 8, 2011 ·         Graduate, Residential Mortgage  Lending School ·         Graduate, Livonia Career/Technical Center

Software: ·         Calyx Point® 3.x, 4.x, 5.x ·         Byte LOS® 7.x ·         Loan Prospector ·         Desktop Underwriting ·         Automated Underwriting   Hardware: ·         Nortel Norstar MICS KSU ·         Nortel Norstar CICS KSU ·         Allworx 10x KSU ·         Several types of copiers/printers/faxers ·         General Computer/Networking equipment

 

Experience

SPY OPS, LLC – Lathrup Village, Michigan

A surveillance and countermeasures company that originally started off by supplying only to
law enforcement, SPY OPS has become the premier 'spy shop' and a recognized authority in
the field, acknowledged by the law enforcement community.

Technical Surveillance & Countermeasures Specialist, 08/2008 - 04/2009

Aside from general customer and client relations, testing and building of equipment,
stock, fulfilment of domestic and international orders, daily work included demonstration
of products to public and law enforcement clientèle, TSCM ("debugging") sweeps of personal
property and vehicles.

Key Contributions:

• Advised and coordinated relaunch of corporate web design
• Coordinated first 'e-Commerce' system for online ordering
  
• Assisted with corporate changeover during change of ownership
  
• Served as an advisor to owners and management
  
• Personally interviewed by two major news companies as an expert in the field

CSS Alliance, Inc. – Southfield, Michigan

A company that started out as Rollins Guard Service in the mid-1980s, CSS Alliance now provides
services such as valet, receptionists, healthcare workers and CNAs, Private military contractors and
an elite protection force.

General Manager, 01/2008 - 07/2008

Directed and coordinated operations in the Michigan and Ohio Region of the CSS USA 
subsidiary of CSS Alliance.  Other responsiblities included: Hiring/firing, Scheduling,
Inspections (both announced and unannounced), Ombudsman between client and owners,
General marketing, developing and implimenting "tactical" strategic planning and general
budget for the operations of the Michigan and Ohio Region.

Key Contributions:

• Designed and implemented a uniform post order system
• Reduced weekly overtime average to below the company average from over double
• Implemented a strict Uniform/grooming standard policy
• Held seminars for Officers wishing to further thier education in the field, including,
  but not limited to: Effective leadership, Report writing standards, Deterrence and
  stealth surveillance and foot and mounted patrol methods.

Davis Security Services  – Livonia, Michigan

Founded in 1982 as "YOUR FIRST LINE OF DEFENSE," William Davis & Associates Security Services
Inc. is a dynamic company providing a multitude of security services throughout the Southeast
Lower Michigan area.

Security Officer / Inspector, 07/2007 - Present

General observation and reporting of a multidude of work locations including, but not

limited to the former Northville Regional Psyciatric Hospital

Key Contributions:

• Assisted with the development of a marketing program for the company
• Known for steady, reliable and dedicated on-call 24/7 service
• Personally well aquainted with local law enforcement officers at sites
  
• Granted a security clearance after an investigation involving local, state and federal
  agencies
• Studied and was instructed in a myriad of general and emergency scenarios,
  including, but not limited to: Fire emergencies, Blood Borne Pathogens, Emergency
  Medical Services and Bomb Threats/Searching
  

VanDyk Mortgage Corporation – South Lyon, Michigan

Doing business as The Home Lending Center in South Lyon, Michigan, the VanDyk Mortgage family
is an extremely large network of offices based out of Grand Rapids, Michigan that is a direct FNMA
lender.  This office is a former branch of Plymouth Exchange Mortgage Corporation, based out of
Livonia, Michigan.

Assistant Branch Manager, 03/2004 - 07/2007

Aside from the origination of mortgage loans, responsibilities included the administration of
telecommunciations equipment to ensure smooth communications between loan officers,
corporate staff, account executives and other people associated with the closing of
mortgage loan products.  Other responsibilities include(d): processing mortgage loans,
training new loan officers and other office staff, assistance with hiring and firing, and human
resources administration for the branch.

Key Contributions:

• Was a "ground floor" member of the office nearly from it's start.
• Helped expand the office from a personnel of just three to over ten.
• Assisted with the conversion of office digital subscriber lines to DOCSIS Brodband.
• Absorbed a completely foreign project when headcount for their team became an
  issue. Research, documentation, standards, and compliance are issues that were dealt
  with swiftly and accurately.

 

 

Chamber of Commerce for the South Lyon Area – South Lyon, Michigan

The Chamber of Commerce for the South Lyon Area is a 501(c)6 tax exempt corporation filed under

Michigan state law that preserves and protects business interests in the South Lyon Area through
membership services, lobbying and maintaining relations between member businesses and the
local government, press and media, etc.

Director, 12/2005 - 12/2008

Elected by public membership to a three year term to the Board of Directors for the 475
member Chamber (as of November 2006).  Responsibilites include policy and decision making,
personnel hiring/firing and executive administration of the Chamber as a corporation. 

Key Contributions:

• Serving on the standing committees of: Ambassadors Club, Government Affairs
• Special committees served: Executive Director Hiring of 2005 and 2006,
  Pumpkinfest 2006, Taste & Expo 2005.
• Acted in the absence of Executive Director, 2005/2006.

 

First Community Mortgage Services of Livonia, Inc. - Livonia, Michigan

A long-time mortgage brokerage, First Community Mortgage is a reverse mortgage specialist,

handling mostly subprime and conventional mortgages.

Senior Loan Processor, 02/2004 – 03/2005

Processing of mortgage loans on the Byte LOS software.  Acted as a receptionist during
regular office hours.  Responsible for the processing of all files of all loan officers with
the company; as well as the origination, processing and closing of my own mortgage
loan leads.

Key Contributions:

• Deployed the first wireless internet system, allowing the use of more personally
  owned computers to be brought in and used by staff.
• Developed and deployed a new filing system for closed files, required by the
  State of Michigan to be kept in the office at ready for three years post-closing.

 

Discount Computers, Inc. - Redford Township, Michigan

"Metro Detroit's largest computer reseller," per the Detroit Free Press, Discount Computer offers
quality equipment at a premium price and has a staff who cares about each and every client.

Sales Associate, 05/2003 – 09/2005

Aside from general sales, responsibilies included building of new complete systems for
clients to purchase, or custom-built computer systems built to order by clients,

introduction to clients and customers of new computer equipment and systems.
Given high regard for the ability to "think on my feet" and to asses a customers
computer problem by phone or in person away from the actual machine.

 

 

Livonia Career/Technical Center - Livonia, Michigan

A vocational and business education alternative education enviornment, the Livonia Career/
Technical Center offers students a way of exploring jobs and occupational opprotunities in a
friendly and educational environment

Cooperative Education Student/Executive Assistant, 06/2000 - 02/2001

General office administration, including, but not limited to: answering phones, filing of
documents, word processing, dissemination of information to and among staff members.

Key Contributions:

• Developed a "bomb threat information system" to covertly inform office and school
  management about possible impending threats to school and student safety.
• Developed and deployed a new filing system for job postings by color and relavance.
• Introduced and put into action a new information system by color and feeder school.

 

 

Emerson Middle School - Livonia, Michigan

A vocational and business education alternative education enviornment, the Livonia Career/
Technical Center offers students a way of exploring jobs and occupational opprotunities in a
friendly and educational environment.

Cooperative Education Student/Executive Assistant, 06/2000 - 02/2001

General office administration, including, but not limited to: answering phones, filing of
documents, word processing, dissemination of information to and among staff members.

Key Contributions:

• Developed a "bomb threat information system" to covertly inform office and school
  management about possible impending threats to school and student safety.
• Developed and deployed a new filing system for job postings by color and relavance.
• Introduced and put into action a new information system by color and feeder school.

 

Education

Residential Mortgage Lending School – Novi, Michigan
A program offered by the National Association of Mortgage Brokers

Graduate

 

Franklin High School – Livonia, Michigan

High School Diploma, 2003

·         Outstanding Business Education Student of the Year: 2003

·         Certificate of Appreciation - CDR J.A. Lister: 1999

·         Naval Science Exemplary Conduct (8): 1999, 2000, 2001, 2002, 2003

·         Naval Science Community Service Award: 2002

·         Naval Science Unit Service Award (2): 2001, 2002

·         Naval Science Participation Award: 2000

·         Naval Science Physical Fitness with silver star (2): 2000, 2001

·         Naval Education and Training Command
       Certificate of Special Commendation (3): 2001, 2002, 2003

 

Other Awards and Recognition:

    Michigan State Band and Orchestra Association -- First Division Medal
      Presented by Mr. Jonathan Holtfreter: 1999

    Naval Education and Training Command:  Special Commendation (3)
      Presented by Commander John A. Lister, United States Navy: 2001, 2002, 2003 

    Michigan State Senate -- Special Tribute
      Presented by Senator Laura Toy: 2003

    Michigan House of Representatives, Ninety-Second Legislature -- Special Tribute
      Presented by State Representative John Pastor: 2003

 

 

References

Available immediately upon request.